PRIVACY POLICY
Page & Page Consultants (UK) Limited
Also known as Page & Page Health | Updated 01 May 2025
This privacy policy explains how Page & Page Consultants (UK) Limited (also known as Page & Page Health), referred to as “we”, “us”, “our” or “Page & Page”, uses and protects your personal data.
1. Important information and who we are
About this privacy policy
This privacy policy gives you information about how Page & Page collects and uses your personal data through your use of this website or when you otherwise deal with us as a client or supplier, including any data you may provide when you register with us, purchase a product or service, contact us or enter a survey.
Page & Page Consultants (UK) Limited is a limited liability company incorporated in England and Wales under company number 08752990. Our registered office is The Old Rectory, Church Street, Weybridge, Surrey, KT13 8DE.
We will be the controller for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018 when you use this website, purchase a service from us or deal with us as a supplier. We are registered with the Information Commissioner’s Office under certificate number ZB651469.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).
This website is not intended for children, and we do not knowingly collect data relating to children.
2. The types of personal data we collect about you
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data includes first name, last name, any previous names, title, name of employer, job title, date of birth and gender.
Contact Data includes billing address, work address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you interact with and use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data. This is not personal data because it does not directly or indirectly reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature, analyse general trends in how users are interacting with our website, and help improve the website and our service offering.
3. How is your personal data collected?
We use different methods to collect data from and about you, including through:
Your interactions with us
You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
order our services;
request marketing to be sent to you;
enter a survey; or
give us feedback or contact us in any other manner.
Automated technologies or interactions
As you interact with our website, we will collect Technical Data about your equipment, browsing actions and patterns using cookies, server logs and similar technologies. Please see our cookie policy for further details: https://www.pageandpage.uk.com/policies/cookies.
Third parties or publicly available sources
We will receive personal data about you from various third parties and public sources as set out below:
Technical Data may be collected from:
analytics providers such as Google, Dataiku, OpenAI and Microsoft Power BI, which may be based outside the UK;
advertising networks such as the Bloc, based in New York outside the UK; and
search information providers such as Angsana Business Consulting Ltd, based inside the UK.
Contact Data is collected from providers of technical services such as Roadmap IT, based inside the UK, and Alpha Alias, based in Finland.
Identity and Contact Data is collected from publicly available sources such as Companies House and Experian, based inside the UK.
4. How we use your personal data
Our legal bases for processing personal data
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
Contractual obligations: If we have, or are negotiating, a contract to provide services to you or receive products or services from you, we will need to use your personal data to fulfil our contractual obligations.
Legitimate interests: This means the interests of our company in conducting and managing our business to give you the best service and a secure client experience. We consider and balance the impact on you and your rights before processing your data. We do not use your data where our interests are overridden by the impact on you, unless we have consent or the law permits it.
Legal or regulatory obligation: We must comply with statutory and regulatory obligations relating to business, including HMRC requirements and fraud or crime prevention.
Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose.
Purposes for which we will use your personal data
The sections below describe how we plan to use the different categories of personal data and the legal bases on which we rely. It also identifies our legitimate interests where appropriate.
Register the organisation you represent as a new client
Types of data: Identity; Contact
Lawful basis: Performance of a contract with the organisation you represent.
Process and deliver an order, including managing payments, fees and charges, and collecting and recovering money owed to us
Types of data: Identity; Contact; Marketing and Communications
Lawful basis: Performance of a contract; and our legitimate interests in recovering debts.
Manage our relationships with clients and suppliers, including notifying you about changes and dealing with requests, complaints and queries
Types of data: Identity; Contact; Profile; Marketing and Communications
Lawful basis: Performance of a contract; compliance with a legal obligation; and our legitimate interests in keeping records updated and managing relationships.
Enable you to complete a survey
Types of data: Identity; Contact; Profile; Usage; Marketing and Communications
Lawful basis: Performance of a contract; and our legitimate interests in understanding how clients use our services, developing them and growing our business.
Administer and protect our business and website, including troubleshooting, data analysis, testing, maintenance, support, reporting and hosting
Types of data: Identity; Contact; Technical
Lawful basis: Our legitimate interests in running the business, administration, IT services, network security, fraud prevention and restructuring; and legal obligations.
Deliver relevant website content and online advertisements, and measure or understand their effectiveness
Types of data: Identity; Contact; Profile; Usage; Marketing and Communications; Technical
Lawful basis: Our legitimate interests in understanding how clients use our services, developing them, growing the business and informing our marketing strategy.
Use analytics to improve our website, services, client relationships and experiences, and measure communications and marketing effectiveness
Types of data: Technical; Usage
Lawful basis: Our legitimate interests in defining client types, keeping our website relevant, developing our business and informing our marketing strategy.
Make suggestions and recommendations about goods or services that may interest you
Types of data: Identity; Contact; Technical; Usage; Profile; Marketing and Communications
Lawful basis: Our legitimate interests in direct marketing, developing services and growing our business.
Carry out market research through your voluntary participation in surveys
Types of data: Not specified in the source copy
Lawful basis: Our legitimate interests in understanding how clients use our services and improving and developing our products and services.
Direct marketing
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and have not opted out of receiving marketing.
We may analyse your Identity, Contact, Usage and Profile Data to form a view of which products, services and offers may interest you, so that we can send you relevant marketing communications.
Third-party marketing
We will obtain your express consent before sharing your personal data with any third party for its own direct marketing purposes.
Opting out of marketing
You can ask us to stop sending marketing communications at any time by following the opt-out links in any marketing communication or by contacting us using the details in paragraph 10.
If you opt out of marketing, you will still receive service-related communications that are essential for administrative or client-service purposes, such as appointment reminders, updates to our terms and checks that your contact details are correct.
Cookies
For more information about the cookies we use and how to change your cookie preferences, please see: https://www.pageandpage.uk.com/cookies.
5. Who will your data be shared with?
We may share your personal data with third parties to carry out your requests, respond to enquiries, fulfil orders or make other features and services available through our website. Service providers that perform functions on our behalf include:
Roadmap IT, which provides IT management services and is based in the UK; and
Alpha Alias, which provides software development support and is based in Finland.
We may also share your personal data where necessary with third parties to whom we may sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire or merge with other businesses. If our business changes, the new owners may use your personal data as set out in this privacy policy.
We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow third-party service providers to use your data for their own purposes and permit them to process it only for specified purposes and in accordance with our instructions.
6. International transfers
We may transfer your personal data to service providers that carry out functions on our behalf. This may involve transfers outside the UK to countries whose laws do not provide the same level of data protection as UK law.
Whenever we transfer your personal data outside the UK to service providers, we ensure a similar degree of protection by putting appropriate safeguards in place:
we will transfer personal data only to countries deemed by the UK to provide an adequate level of protection; or
we may use UK-approved contractual terms, including the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s standard contractual clauses.
To obtain a copy of these contractual safeguards, please contact us using the details in paragraph 10.
7. Data security
We have put appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to employees, agents, contractors and other third parties with a business need to know. They will process your data only on our instructions and are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which we collected it, including legal, regulatory, tax, accounting or reporting requirements. We may retain it for longer in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship.
To determine the appropriate retention period, we consider:
statutory, legal, regulatory, tax, accounting or other obligations, for example six years plus one for HMRC;
the purposes for which we originally collected the personal data;
the lawful grounds on which we based our processing;
the types of personal data we have collected;
the potential risk of harm from unauthorised use or disclosure;
the amount and sensitivity of the personal data; and
whether the purpose of processing could reasonably be fulfilled by other means.
In some circumstances you can ask us to delete your data. See paragraph 9 for further information.
In some circumstances we will anonymise your personal data so that it can no longer be associated with you. We may then use it indefinitely for research or statistical purposes without further notice.
9. Your legal rights
You have a number of rights under data protection laws in relation to your personal data.
Right of access: You have the right to access your personal data, commonly known as a subject access request. This enables you to receive a copy of the data we hold about you and check that we are lawfully processing it.
Right of rectification: You may request correction of personal data that we hold about you. We may need to verify the accuracy of any new data you provide.
Right to be forgotten: In certain circumstances, you can ask us to erase the data we hold about you, including where there is no good reason for continued processing, you have successfully objected, the data was processed unlawfully or erasure is required by law. We may not always be able to comply for specific legal reasons, which we will explain when responding to your request.
Right to object to processing: You may object where we rely on our legitimate interests, or those of a third party, as the legal basis for using your data, including profiling. In some cases we may demonstrate compelling legitimate grounds that override your objection.
Right of portability: You may ask us to transfer your personal data to you or a third party in a structured, commonly used, machine-readable format. This applies only to automated information that you provided and which we use with your consent or to perform a contract.
Right to object to direct marketing: You may object at any time to the processing of your personal data for direct marketing purposes. See ‘Opting out of marketing’ in paragraph 4.
Right to object to automated processing, including profiling: You also have the right not to be subject to the legal effects of automated processing or profiling.
Right to withdraw consent: You may withdraw consent at any time where we rely on consent to process your data. This will not affect the lawfulness of processing carried out before withdrawal. If you withdraw consent, we may be unable to provide certain products or services and will advise you if this is the case.
Right to request restriction of processing
You may ask us to suspend the processing of your personal data in any of the following circumstances:
you want us to establish the data’s accuracy;
our use of the data is unlawful, but you do not want us to erase it;
you need us to retain the data to establish, exercise or defend legal claims, even though we no longer require it; or
you have objected to our use of the data, but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us using the details in paragraph 10.
No fee usually required
You will not usually have to pay a fee to access your personal data or exercise your other rights. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply.
What we may need from you
We may request specific information to confirm your identity and ensure your right to access your personal data or exercise your other rights. This protects personal data from disclosure to anyone without a right to receive it. We may also ask for further information to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. It may take longer if a request is particularly complex or you have made several requests. If so, we will notify you and keep you updated.
10. Contact details
If you have any questions about this privacy policy, the use of your personal data or the exercise of your privacy rights, please contact us:
Email: info@pageandpage.uk.com
Post: The Ministry, 79–81 Borough Road, London SE1 1DN
Telephone: 020 8617 8250
11. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
ICO website: www.ico.org.uk
Report a concern: ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
12. Changes to this policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 31 March 2025. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please tell us if your personal data changes during your relationship with us, for example if you have a new address or email address.
13. Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking those links or enabling those connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.