You will ensure timely communication with clients providing visibility of status updates and project progress and following up on client actions required to mitigate against delays. You will work with internal colleagues within the client relationship team Senior Account Directors, Account Directors, Senior Account Managers) and other agency teams (creative, content, etc.) to communicate project requirements and statuses internally. You will take an active role in meetings and correspondence with clients, project teams and business partners, keeping senior colleagues up to date and sighted on such correspondence.

KEY RESPONSIBILITIES & ACCOUNTABILITY

Strategy and client relationships

– Maintain a working knowledge of the clients’ sector, beyond the current projects to support ideas generation and added value, including competitors and their position in the market, trends, needs and challenges

– Master quality assurance skills and demonstrate these to senior colleagues

– Drive day-to-day administration and delivery on designated projects, including ensuring project estimates and timelines are drafted and have senior colleague approval in a timely manner

– Own status reports, ensuring they are updated after each key meeting, and sharing with senior colleagues/project team members, and ensure that clients understand the status of projects

– Take ownership of project deadlines and budgets, identifying and communicating potential changes

– Keep up-to-date WIP sheets and tracker communicating and potential impacts to the Account Director/Senior Account Director promptly to ensure up-to-date visibility on monthly/quarterly/annual revenue

– Take an active role in project team meetings, taking accurate notes, capturing key decisions and next actions from those meetings to share with that time, and ensuring all understand their required next steps

– Diary management, setting meetings and ensuring the required team members are available

– Assist in producing regular account “audits” for both internal and external (client) use

– Support senior colleagues in the strategic development of clients/projects by undertaking desk research and presenting findings in a clear, concise format

Commercial

– Grow solid working knowledge of the industry, including our competitors and their position in the market, trends, needs and challenges to support contribution in internal and client meetings

– Assisting with new business pitches where required, undertaking research, and contributing to fee proposals and timelines

– Support the company in identifying, submitting, and winning awards and accolades for work produced

HOW YOU NEED TO WORK

– Be open and approachable, with a can-do attitude.

– A role model, embodying our values and encouraging curiosity and proactiveness. Leading by example by always carrying yourself in a professional manner

– Passionate about the work we do and always looking for ways to improve the way we do it

– Honest and straightforward, we don’t beat around the bush if something is on our mind!

– Always willing to go the extra mile and put in the work to ensure the success of the business

– A problem-solver who is not easily discouraged and won’t quit until a solution is found

– Willing to admit when you’ve made a mistake and becoming wiser for it

You will build and maintain collaborative relationships with clients through regular communication, face-to-face/virtual contact and meetings, and support junior members of the client relationship team to build and foster successful working relationships.

You will manage client budgets and monitor targets and will be able to communicate and generate accurate reports on the status of existing accounts to senior colleagues within the client relationship team, delegating to the account executive team where appropriate and checking the quality of the work. You will communicate effectively and efficiently with other departments within the agency, ensuring appropriate resources are allocated and briefed. You will support senior members of the client relationship team by identifying new opportunities to grow existing business and take an active role in preparing recommendations/pitching for opportunities to these clients.

KEY RESPONSIBILITIES & ACCOUNTABILITY
Strategy and client relationships

– Maintaining and growing existing client accounts by delivering excellent results, interrogating client problems and proactively looking for new opportunities within existing accounts

– Maintaining good working knowledge of clients’ sector, including their competitors and their position in the market, trends, needs and challenges and have confidence in presenting to your clients

– Maintaining solid understanding of agency creative, content and strategy processes and our full offering to meet client briefs

– Building and maintaining excellent communication channels with clients and business partners to inspire confidence in clients

– Identifying short and medium-term opportunities across your client account(s) to support consistent revenue achievement, ensuring scope of works/contracts/POs are agreed

– Managing campaigns and projects from start to finish, including setting budgets, planning projects, briefing teams, allocating resources against timelines, and ensuring delivery on budget and to spec

– Effectively managing client expectations so that we are never over-promising or under-delivering

– Ensuring accurate records of meetings, decisions and next actions and communicating these effectively

– Keeping up to date WIP sheets (on a daily basis) for your client project account(s), communicating any updates, to support the Senior Account Director and Client Relationship Director in financial planning and provide future visibility on monthly/quarterly/annual revenue

– Maintaining (and ensuring junior team members maintain) quality control processes to ensure client expectations are consistently met or exceeded

– Assisting in producing regular account “audits” for both internal and external (client) use

– Support the SAD in overseeing key client relationships to ensure that client satisfaction, team satisfaction, and client profitability remain high Commercial

– Maintaining good working knowledge of the industry, including our competitors and their position in the market, trends, needs and challenges

– Assisting with new business pitches, including processes and deliverables, from first contact to completion including preparatory work and research ahead of new business meetings, internal liaison with the team members involved in the pitch and assisting with any actions and follow up as needed

– Support in negotiating financial agreements with clients at project level

– Ensuring that the necessary processes and procedures are set for optimal financial management of client business

– Sharing responsibility for building and managing designated accounts for agency growth and profitability

– Supporting the company in identifying, submitting, and winning awards and accolades for work produced

HOW YOU NEED TO WORK

CREATIVE ARTWORKER

Traditional media (print and digital) based but motion graphics/video editing knowledge would be an advantage. Supporting the rest of the creative team you will need to have great attention to detail and be able to work within tight deadlines. This role will be very varied as the type of projects we work on and our client base is diverse so no day will be the same.

We are looking for someone with the following:

• At least 3 years’ experience in a similar role within an agency environment (working within the healthcare space an advantage but not essential)
• Ability to interpret and develop creative concepts into deliverables
• Fluency in and comprehensive knowledge of following software: Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat), After Effects (motion graphics), Premiere Pro (advantage but not essential), Microsoft Office
• Exceptional attention to detail and/or experience performing quality control
• Excellent knowledge of print/repro, setting up files for print etc
• Ability to work under pressure
• Hungry to become a long-term, integral member of a successful team, we are in this for the long-haul and we are looking for like-minded people to join us on our journey
• Can-do attitude, as a team we are always ready to help each other out, no matter what the task is, our core value is Active Consideration and we work by this value. We don’t let any of our team members down
• A true self-starter, your curiosity and keenness to be busy means you never have to ask for something to do
• Passionate about the work we do and always looking for ways to improve the way we do it
• A thoroughly nice person to have around with a decent sense of humour and keen to get on
• Honest and straightforward, we don’t beat around the bush if something is on our mind!
• Willing to go the extra mile and put in the work to ensure the success of the business
• A problem-solver who is not easily discouraged and won’t quit until a solution is found

• 26 days’ holiday
• Flexible working (Covid-permitting this role would be 2-3 days in the office)
• Contributory pension (subject to successful completion of 3-month probation)
• Private healthcare (subject to successful completion of 3-month probation)
• Personal development plan
• Staff trips, treats and parties throughout the year

No agencies please.